top of page
FAQ
Frequently asked questions
- 01
Black smoke from your candle is usually due to an overly long wick. When the wick is too long, it disrupts the balance of heat and fuel, causing excess soot and smoke. Keep your cotton wick trimmed to 1/4" and your wooden wick just a bit longer. If you notice black residue on the jar, it's carbon buildup from a lack of oxygen. To clean, let the jar cool and wipe it with a damp cloth.
- 02
- 03
bottom of page